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Chit Chat with John Lai from Lock+Store Chai Chee

In Picture of the Day on June 16, 2015 by Lock+Store Tagged: , , , , , , , , ,

John Lai

Name: John Lai

Designation: Leasing Manager

Please describe your job scope:
. Responsible for facility sales including warehouse revenue
. Response to enquiries, including web enquiry, walk-in enquiry & phone enquiry
. Show prospects our facility and the storage areas

Besides self storage, I am also responsible for warehousing at Chai Chee.

What do you like most about your role at Lock+Store?

Sharing information with potential customers when showing our facilities.  This includes finding out more about the customer’s profile and why they require our services, inviting them to contribute their feedback about our facility, and understanding the nature of their business, etc.

Name one experience at Lock+Store that makes you smile when you think about it:
Helping a customer load the items onto the trolley and pushing it to the storage area. I feel satisfied when I go the extra mile for our customers.

In your opinion, what’s the typical profile of the storers at your facility?

A mix of both personal and business storers.  Personal storers are those whose houses are undergoing renovation, those waiting for their new house to TOP, hobbyists, those with excess household items, etc.  Business storers store their inventory, office documents and office equipment with us.

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